WatchieTime tracking for call centers and BPOs, in the office or remote
Breaks that stay on schedule, agents who are actually at their desk, and hours that match the phone system.
Roles teams track: Customer service agents · Inbound and outbound reps · Team leads
- MLMaria L.Customer service92%
- DKDaniel K.On lunch · 0:24Break
- JEJordan E.Mouse jiggler pattern · other Slack▼ 14%
- ARAna R.Scheduling81%
Time tracking problems for Call centers & BPOs
Breaks run long
Five extra minutes per break across a floor of agents adds up to missed calls.
Away but “available”
A jiggler keeps the status green while no one is there.
Adherence is hard remotely
Late log-ins and early log-offs are invisible without a clock.
How Watchie’s time tracking helps your call center
Break buttons with a daily limit
Bathroom, lunch and personal breaks, flagged when they go over.
Learn more →Jiggler detection
Mouse motion with no clicks or typing, at machine-regular intervals, is flagged.
Learn more →Schedules and lateness
Shifts per agent, late starts and absences in Insights.
Learn more →Call centers & BPOs: time tracking questions
How does Watchie help your call center?
Breaks that stay on schedule, agents who are actually at their desk, and hours that match the phone system. Watchie combines a time clock with break buttons, activity tracking, screenshots, second-job signals and payroll-ready hours.
Will my team know they are being tracked?
Yes. Everyone sees a plain-language notice of exactly what Watchie records before tracking starts, and can see their own data at any time. Nothing is recorded off the clock or on a break.
Can I use Watchie for contractors?
Yes. Contractors are tracked for billing. Schedules, break limits and scores are off for contractors by default to avoid misclassification risk.
See who’s really working.
Set up your team in minutes. Clock in on Mac, Windows, or a phone at the job site.
Already have an account? Log in