Employee time tracking FAQ
Straight answers about what Watchie records, how it works in the office, at home and in the field, and how billing works.
Getting started
What is Watchie?
Watchie is a time clock for every place your team works: the office, at home, overseas and out on job sites. It records hours and breaks, shows real activity for desk work, confirms field crews clocked in at the job, and turns approved hours into payroll.
How long does setup take?
Most teams are running the same afternoon. Create your company, set your break limit and screenshot settings, add projects or job sites, and send invite links. Each person accepts a plain-language notice before tracking starts.
Is there a trial?
Yes. Every new company gets a 14-day trial with every feature turned on, so you can try desk tracking, field clock-in and payroll before you choose a plan.
Which devices does it work on?
Office and remote staff use the Mac or Windows app. Field crews clock in from the browser on any iPhone or Android phone and can add it to their home screen. Managers use the dashboard in any browser, including on a phone.
What happens if the internet drops?
Nothing is lost. The desktop app and the phone clock-in both save time on the device first and send it when the connection is back.
Can I use Watchie for contractors?
Yes. Contractors are tracked for billing. Schedules, break limits and scores are off for contractors by default, because controlling how a contractor works can turn them into an employee in the eyes of the law.
Already use Jobber, Housecall Pro or BookingKoala?
Keep it for scheduling, quotes and invoices. Watchie covers what those apps don’t: monitoring for your remote office team, one time clock for office and field, and payroll that follows state overtime and break rules.
Office and remote teams
Does Watchie record what people type?
No. Watchie counts whether the keyboard and mouse were used each second. It never records which keys were pressed, what was typed, passwords or the clipboard.
How does Watchie spot a mouse jiggler?
Gadgets and scripts move the mouse in patterns people don’t: perfectly regular timing, identical movements, motion with no clicks or typing, and no change of window. Watchie flags 10-minute blocks that look like that and says exactly why.
How does second-job detection work?
Watchie surfaces signals: time in another company’s Slack or Teams workspace, email from other companies’ domains, remote-desktop or virtual-machine software, and overlapping meetings. These are reasons for a conversation, not proof on their own.
How often are screenshots taken?
You choose 0 to 3 per 10 minutes, at a random moment. Screenshots can be blurred, every person sees a notice when one is taken, and you can let people delete one within 10 minutes.
How long are screenshots kept?
30 days by default, and you can change it. Older screenshots are deleted automatically.
Does Watchie use the camera or microphone?
No. Watchie never turns on the camera or the microphone.
Is anything recorded on a break or off the clock?
No. Nothing is tracked while someone is on a break or clocked out.
Field crews
How does job-site clock-in work?
You add each job site with an address and a boundary. Crews open Watchie on their phone, pick the job and tap Clock in. If the phone is outside the boundary, they have to give a reason, and the punch is flagged for a manager to approve or reject.
Does Watchie track my crew all day?
No. Watchie reads the phone’s location only at the moment someone taps clock in or clock out. Never in between, and never off the clock. Crews see this on the clock-in screen.
Do crews need to install an app?
No. Crews use Watchie in their phone’s browser and can add it to the home screen for one-tap clock-in. It works on iPhone and Android.
How is drive time between jobs logged?
When someone clocks out at one job site and clocks in at a different one within 2 hours, Watchie logs the time in between as travel. The drive from home to the first job isn’t counted.
Can a foreman clock in the whole crew?
Yes. Managers and foremen can select crew members and clock them all in or out with one tap from the job site.
What if there’s no signal at the job site?
The punch is saved on the phone and sent as soon as there’s signal again.
What if GPS is inaccurate?
Watchie allows a little margin for normal GPS drift. If the reading is too imprecise to tell, the person is asked to step outside or turn on precise location before clocking in.
Payroll, overtime and compliance
Which payroll providers does Watchie work with?
Watchie makes import files for Gusto, QuickBooks, ADP and Paychex, plus a contractor payments file. Direct connections to Gusto and QuickBooks are coming soon.
Does Watchie calculate overtime?
Yes. Daily and weekly overtime follow each state’s rules, including California’s daily overtime and meal-break premiums.
Is employee monitoring legal?
In the US, monitoring work on company time is generally allowed with notice, and some states, including New York, Connecticut and Delaware, require written notice. Watchie shows every person a notice and records their acknowledgment. Rules differ by state and country, so check with your employment lawyer.
Which countries does Watchie cover?
All 50 US states and DC, plus contractor rules for 24 countries where companies commonly hire remote contractors.
Can I turn off a legal protection?
Owners can, but Watchie shows a large warning, asks for a reason and a typed confirmation, and records the change. The page shows the risk until the protection is turned back on.
Pricing and billing
How is Watchie priced?
Per active person, per month. Yearly billing costs less than monthly. See the pricing page for current plans.
Who counts as an active person?
Anyone who tracked time in the last 30 days. Managers who only use the dashboard and people you’ve deactivated aren’t billed.
Can I cancel anytime?
Yes. Monthly plans can be canceled anytime from the Billing page. Annual plans are paid yearly at the lower rate.
What happens to hours if a payment fails?
Time tracking keeps working so no hours are lost. The rest of the dashboard asks the owner to update billing.
Do you offer pricing for large teams?
Yes. For teams over 50 people, book a demo and we’ll put together a quote.
Privacy and security
Who can see my team’s data?
Only owners and managers in your company. Each person can see their own data. No other company can see yours.
Where is the data stored?
On Cloudflare’s network, encrypted at rest. Screenshots are private files that open only through links that expire after 5 minutes, and every view is logged.
Can employees see what was recorded about them?
Yes. Everyone can see their own hours, activity, apps and screenshots at any time.
Still have a question?
Email info@ideally.live or book a demo, and we’ll walk you through it.
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